Can you help me to get Nissan to see sense over my continually problematic Leaf electric car that it refuses to replace? It has been back to various dealers so many times I’ve lost count. I bought it new in March, and it has suffered a series of serious electrical problems. On occasions it has failed to start, while on others it has refused to switch off. It has had work done ranging from full battery resets to the replacement of multiple key components. Every time I have been told the problems have been resolved, they happen again. Nissan repeatedly wants to attempt a repair, irrespective of how inconvenient that is.

I have had to take time off work and spent hours going to and from various dealerships to try to get the problems resolved. The dealerships have been very helpful and provided replacement vehicles when they could, but they have not always been available. Nissan’s Leaf technical experts have reviewed the car, and even the further repairs they suggested have failed to fix it.

I have now lost confidence in the car, which is a real shame as it really works for our lifestyle. A colleague also bought one after we discussed its benefits, and his has been fine. Throughout this time, I have been meeting the finance payments but my requests for a new car and some compensation have all been rejected. AB, Malvern

Electric cars now make a lot of financial sense if you have certain driving patterns – helped by the fact that prices have come down. The Nissan Leaf has been a bestseller.

You clearly got what used to be known as a “Friday afternoon car”, and judging from the chronology, you have been more than reasonable in giving Nissan many chances to fix the problems. In your shoes, we think we would have handed the keys and the car back to the finance company, and asked it to either provide us with a vehicle that works or end the contract.

Happily, you don’t need to get into a protracted dispute. After we raised your case, Nissan has seen sense and agreed to replace your car. However, it has not apologised, and initially declined to your request for compensation.

“Nissan has made every effort to repair AB’s vehicle, but it is clear that a solution is taking far longer than we would have liked. We hope the offer of a replacement will be a satisfactory resolution. AB’s finance package will carry over and will mean he receives a car almost a year younger,” it said in a statement.

You were pleased the company had offered to replace the car, but annoyed it had not gone further. We agreed it would be a good idea if Nissan accepted your request for a slightly upgraded replacement – a blue, rather than a white, one, with a solar “spoiler” – and it has now agreed. An equitable outcome.

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